Article Details
Id:18581
Product:finPOWER Connect Cloud
Type:FIX
Version:3.04.02.20
Opened:16/09/2021
Closed:17/09/2021
Released:06/12/2021
Job: J027410

Downloading files not working on iOS devices plus other changes including PWA behaviour

iOS devices running as a Progressive Web App (PWA) cannot (currently) reliably open or download files, e.g., from the Client form, Files page.

The file may be downloaded, or you may be prompted to open the file in an App such as Instagram, however, in both of these instances, there is no way to return to finPOWER Connect Cloud; the Operating System does not provide any form of "back" or "close" button.

If an iOS PWA App is detected, the following warning is now given before the Open or Download is initiated:

iOS running finPOWER Connect Cloud as a Progressive Web App (PWA) can be unreliable when attempting to open or download files.

If you proceed, you may find yourself unable to return to finPOWER Connect Cloud without completely closing the App (double-clicking the home button or swiping up from the bottom of the screen depending on your device).

Do you want to continue?

This warning is displayed from the Files grids and from the Downloads tabs on both the Reporting and Processes views.

In addition, if a mobile device is detected (either Android or iOS), a drilldown button is now displayed in the Files grids. This provides the equivalent functionality of double-clicking the row, i.e., it will open or download the file.