Article Details
Id:16328
Product:finPOWER Connect
Type:FIX
Version:3.02.02
Opened:05/09/2019
Closed:13/09/2019
Released:17/09/2019
Job: J022891

Account Close; fails with "Account Balance is not zero"

Closing an Account may fail with a message like "Failed to commit Account Close. Failed to set Account '55813' to Closed Pending status. Account Balance is not zero."

This occurs under the following scenario:

  • Account is Closed (Pending) - which also posts an Interest Transaction (with no audit information)
  • Interest is Suspended
  • Account is Re-Opened

The Close tries to reverse the Interest Transaction from the previous Close - but it is not handled properly.