Article Details
Id:21519
Product:finPOWER Connect
Type:NEW
Version:4.01.01
Opened:30/05/2024
Closed:30/05/2024
Released:24/06/2024
Job: J033616

Clients; Web Access; The lockout state of a Client was never cleared, even if using "Lockout (mins)" in Global Settings

If allowing automatic unlock after x minutes for Client Web Access, this was never resetting automatically after the configured number of minutes had elapsed. This option is set here:

  • Global Settings, Clients, Web Access, Lockout (mins)

Additionally, once the number of configured minutes had elapsed, the option to manually clear the lock out disappeared from finPOWER Connect Cloud completely, forcing Users to clear the lock out from finPOWER Connect Desktop specifically.

This has been fixed, and now once the configured number of minutes has elapsed, the Client will be given access, provided a correct Username / Password combination is entered.

Additionally, the Web Access page on the Client form will show the following message (in both Desktop and Cloud) if the User has been previously locked out, but now has access again (as the number of minutes configured has passed):

Client has been previously locked out, but now has access. This locked out state will be cleared the next time they successfully log in.